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Cloud of conflict – a tool for networking and transformation
Almost any state of tension can be expressed in the framework of the conflict model. The conflict model has at least three main advantages:First, we see the immediate problem with extreme clarity, and we understand “why” we are in the conflict.
Second, we significantly reduce the ever-growing irritation about conflict, and as much as possible keep negative emotions under control.
The third and most important advantage is that a correctly constructed conflict model automatically gives us the key to resolving it, and I will explain why this is so. Continue reading
10 trends that will help win customers in 2020
Customer experience has long been not just a buzzword, but an important trend that will reach a new level in 2020. These are the client’s impressions of interaction with the company. If you focus not on how to convince the customer that your product is the best, but on creating a better interac experiencetion and service level, you can achieve much greater results.
According to research by the consulting company PricewaterhouseCoopers, 73% of buyers believe that the quality of customer service is an important factor when making their purchase decision.
10 trends that will help win customers in 2020. Continue reading
